General Information

Are the sunglasses water-resistant?

Our sunglasses are resistant to water and sweat, but we do not recommend immersing them or keeping them in the water for a long time.

How should the lenses be cleaned?

Each pair of glasses comes with an eco-friendly microfiber cloth designed for cleaning the lenses.

What kind of lens do you use?

We use Cr-39 and Polaroid lenses type.

What kind of UV protection can the lenses provide?

Our lenses and sunglasses provide 100% UVA/UVB protection.

How do I get my sunglasses?

Each pair of sunglasses comes in a stylish package and an elegant case, both of which are made from recycled materials and contribute to the preservation of the environment.

Do the sunglasses look exactly like the pictures on the site?

Since there are no similar trees, all of our pairs of glasses are a bit different.
Each model is the same, but it is possible that the color and texture of the tree will be different in appearance from the images on the site.

Do you have a physical store?

We are an online store and at this stage the sale is made on-line with shipments to the whole world.

Warranty

What is the warranty policy of Mr. Woodini?

We believe in the quality of our products and therefore we provide a warranty year from the date of purchase. The warranty covers manufacturing defects – material or handmade.
The warranty does not cover scratches or bruises on the lenses, damage caused by an accident, misuse of the product, theft or loss.

What is the validity of the warranty?

The warranty is valid 12 months from the date of purchase.

How to exercise their warranty?

If you received a defective product, please contact us at [email protected] with proof of purchase and your complaint.
Each case will be examined individually to assess whether he stands by manufacturer’s warranty.

Shipping & returns

How long does delivery take?
  • Israel 1-4 business days
  • Europe 4-7 business days
  • United States 4-7 business days
  • Australia 1-12 business days
How do i return an item?

If the product does not meet your satisfaction, you can return it within 14 days of receiving your order. Please note that the refund will be for the amount you paid at the time of the transaction (not including items sold on sale or special Price) and the customer will be responsible for the shipping costs back to us.
The product should be shipped in its original packaging as you had received it.
In the unlikely event that an item is returned to us in an inappropriate condition, we may have to send it back to you.
All goods will be checked upon return.
You are responsible for the merchandise until it reaches us in the warehouse, so make sure the product is packed properly and cannot be damaged on the way.
Make sure you are using a mail service that insurer you, for the value of the items you return and get your proof of delivery.
If the tracking number is included, please make sure to send to [email protected]

We’ll send you an email to let you know when the package is received and checked, and of course the refund process.

Do I need to coordinate with the customer service before returning the product?

To cancel or change an order you may contact our customer service 

Our customer service is available Sunday-Thursday 09:00 – 20:00 (GMT+2)

After working hours you can send us an email to:
[email protected]
Please specify the reason for the return, purchase date, and the order number.

Coupons

How do I use a coupon code?

The coupon code must be entered on the payment page.
Above the form filling out the details, click “Click here to enter the coupon code” and enter your coupon code.

Can I use more than one coupon?

In most cases, there are no multiple discounts and more than one coupon code cannot be used. If the offer allows double discounts, we will note this.

Payments

Are the credit card details stored on the site?

No, credit details are automatically sent to the Paypal company.

What is the level of security on the site?

The site is secured by SSL standard and with the highest level of a secure payment system according to the PCI Level 1 standard.

What are the payment methods on the site?

You can pay in a variety of credit card types via paypal or through your paypal account.